Support

Support Resources

Installation

To get started with our VMware Virtual Appliance, please read the Installation guide.

Technical Support

supportguy

Please read our Frequently Asked Questions page.

We respond well to email:support@tsmworks.com.

And if all else fails,  we can web conference with you to resolve any issues.  Please email us to set up a meeting.


Support Policy

The first  year support contract is included in the purchase price. In subsequent years, support contracts are 20% of the current list price for the license. This fee should be paid in advance on the anniversary of the original purchase.

Support includes:

  • 9-5 weekday email support in English (New York time zone)
  • free software upgrades